Terms of service

Last updated: November 15, 2026

These Terms of Service ("Terms") govern your use of ruvanashop.com (the "Site") and any purchase you make from us. The Site and the Ruvana store are operated by Frettmalcom LLC, a limited liability company based in Florida, United States ("Ruvana," "we," "us," or "our").

By visiting the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or buy from us.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order.

2. Products and Results

We sell at-home LED light therapy devices for cosmetic use. We describe and display our products as accurately as we can, but colors may look different on your screen, and we may change specifications, packaging or included accessories without notice as long as the product's function is not materially reduced.

Results vary from person to person and depend on skin type, age, consistency of use, and other factors. Customer reviews and timelines shown on the Site describe individual experiences and are not a promise of specific results.

3. Not a Medical Device or Medical Advice

Our products are intended for cosmetic use only. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on the Site is medical advice. These statements have not been evaluated by the Food and Drug Administration.

4. Safe Use

By purchasing and using our products, you agree to read and follow the user manual and all safety instructions, including:

  • Use the included eye shield and do not look directly into the lights.
  • Follow the recommended session length and frequency.
  • Do not use the device on broken, irritated or sunburned skin.
  • Talk to your doctor before use if you are pregnant, have epilepsy or a light-sensitivity condition, have a skin condition, or take medication that makes you sensitive to light.
  • Stop using the device and consult a doctor if you experience irritation, discomfort or any unusual reaction.
  • Charge only with the included USB-C cable or a compatible charger, and do not open, modify or get the device wet.
  • Keep the device away from children.

To the fullest extent permitted by law, you are responsible for using the product safely and as directed.

5. Orders, Pricing and Payment

All prices are in U.S. dollars. Applicable sales taxes are calculated at checkout. Your order is an offer to buy, which we may accept or decline. We may limit quantities, refuse service, or cancel an order, including when a product is unavailable, when we suspect fraud or resale, or when a price or description error occurred. If we cancel an order after you were charged, we refund the full amount.

Payments are processed by third-party payment providers. By submitting payment information, you confirm you are authorized to use that payment method.

6. Shipping

We offer free tracked shipping to addresses in the United States. Delivery estimates shown on the Site are not guaranteed. Risk of loss passes to you when your order is delivered to the address you provided. See our Shipping Policy for details.

7. 60-Day Money-Back Guarantee

You may request a refund within 60 days of delivery. Opened and used products are accepted, and there is no restocking fee. Contact us at support@ruvanashop.com before sending anything back. Full details are in our Refund Policy.

8. Defective Products

If your product arrives damaged or defective, email us with your order number and photos or a short video, and we will replace it or refund you. Except as stated in these Terms and our Refund Policy, and to the extent permitted by law, products are provided "as is," and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Some states do not allow these disclaimers, so they may not apply to you.

9. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

10. Prohibited Uses

You agree not to use the Site to break any law, infringe anyone's rights, submit false information, interfere with the Site's security or operation, scrape or copy content without permission, or upload harmful code.

11. Reviews and Submissions

If you submit reviews, photos or other content, you give us a non-exclusive, royalty-free, worldwide license to use and display it in connection with our business, and you confirm that it is truthful and yours to share. We may remove any content at our discretion.

12. Intellectual Property

All content on the Site, including text, images, videos, logos and design, is owned by or licensed to Frettmalcom LLC and may not be copied or used commercially without our written permission.

13. Third-Party Services

The Site runs on Shopify and uses third parties such as payment processors and shipping carriers, which have their own terms and privacy policies. We are not responsible for third-party websites or services linked from the Site.

14. Limitation of Liability

To the fullest extent permitted by law, Frettmalcom LLC and its members, managers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Site or our products. Our total liability for any claim relating to a product or order will not exceed the amount you paid for it. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnification

You agree to defend, indemnify and hold harmless Frettmalcom LLC and its members, managers, employees and agents from any claims, damages, losses and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law, or your misuse of our products.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us at support@ruvanashop.com and try to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Florida.

17. Changes

We may update these Terms from time to time. Changes take effect when posted, and the "Last updated" date will change. The Terms in effect when you placed your order apply to that order.

18. General

If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms and the policies posted on the Site are the entire agreement between you and us.

19. Contact

Frettmalcom LLC (Ruvana)
Florida, United States
Email: support@ruvanashop.com