Shipping policy

Last updated: November 15, 2026

Free Tracked Shipping

Every order ships free with tracking to addresses in the United States.

Delivery Times

Most orders arrive within 4–8 business days after you place them. The estimate shown on the product page is based on this range. Delivery times are estimates, not guarantees, and may be longer during holidays, sales events or bad weather.

Tracking

As soon as your order ships, we email you a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or email us.

Where We Ship

We currently ship within the United States only. We cannot ship to P.O. boxes or APO/FPO addresses unless that option is offered at checkout.

Address Problems

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. Once an order has shipped, we can't change the address. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct one.

Lost or Damaged Packages

If your tracking shows delivered but you can't find your package, check with neighbors and your building's mail area, then email us within 14 days. If your order arrives damaged, email us with photos and we'll make it right. See our Refund Policy.

Questions

Email support@ruvanashop.com. Frettmalcom LLC (Ruvana), Florida, United States.