Last updated: November 15, 2026
This Privacy Policy explains how Frettmalcom LLC, doing business as Ruvana ("Ruvana," "we," "us," or "our"), collects, uses and shares your personal information when you visit ruvanashop.com (the "Site"), buy from us, or contact us. Frettmalcom LLC is based in Florida, United States.
1. Information We Collect
- Contact details: name, email address, phone number, billing and shipping address.
- Order information: products you view, add to cart, buy or return, and your order history.
- Payment information: payment method and confirmation details. Full card numbers are handled by our payment processors, not stored by us.
- Account information: login details and preferences if you create an account.
- Support communications: what you send us, including photos or videos for returns or damaged items.
- Device and usage information: IP address, browser and device type, pages visited, and how you use the Site.
- Email sign-ups and reviews: your email address if you join our list, and any reviews or photos you post.
2. Where We Get It
From you directly; automatically through cookies and similar technologies; and from service providers and partners such as Shopify, payment processors, shipping carriers, and advertising and analytics partners.
3. How We Use It
- To fulfill orders: process payments, ship products, send order and shipping updates, and handle returns and refunds.
- To support you: answer questions and resolve issues.
- To run and improve the Site: remember your cart and preferences and understand how the Site is used.
- For marketing: send emails or texts if you signed up, and show you ads on other websites and social media based on your activity on our Site.
- For security and fraud prevention.
- For legal reasons: to comply with laws, respond to lawful requests and enforce our Terms.
4. How We Share It
We do not sell your personal information for money. We share it with:
- Shopify, which hosts our store. See privacy.shopify.com.
- Payment providers shown at checkout, to process your payment.
- Shipping carriers and fulfillment partners, to deliver your order and handle returns.
- Service providers for email, customer support, analytics, IT and storage.
- Advertising and marketing partners, such as social media and search platforms. Under some state laws this may count as "sharing" or "targeted advertising." You can opt out as described below.
- Others when required by law, to protect rights and safety, or in a business transfer such as a merger or sale.
5. Cookies and Tracking
We and our partners use cookies, pixels and similar technologies to keep the Site working (for example, your cart and checkout), measure how it is used, and support advertising. You can control cookies through your browser and, where shown, the cookie banner. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your information for targeted advertising for that browser.
6. Your Rights
Depending on where you live, including California, you may have the right to access, correct, delete or get a copy of your personal information, to opt out of its sale or sharing for targeted advertising, to limit the use of sensitive information, and to appeal our decision on your request. To opt out of targeted advertising, visit Your Privacy Choices. For other requests, email support@ruvanashop.com. We may need to verify your identity. You may use an authorized agent. We will not discriminate against you for exercising your rights.
You can unsubscribe from marketing emails using the link in any email, and from texts by replying STOP.
7. Retention
We keep personal information as long as needed to fulfill orders, handle returns, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements, then delete or anonymize it.
8. Security
We use reasonable safeguards, and payments go through secure, encrypted checkout. No system is completely secure. Please do not send card numbers by email.
9. Children
The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
10. International Visitors
We are based in the United States, and your information is processed in the U.S. and other countries where our service providers operate.
11. Changes
We may update this policy. Changes take effect when posted, and the "Last updated" date will change.
12. Contact
Frettmalcom LLC (Ruvana)
Florida, United States
Email: support@ruvanashop.com